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Customer Experience Coordinator

2 months ago

Ocoee, Florida, United States Mr Handyman Full time
About Mr. Handyman

Mr. Handyman is a leading provider of home repair and maintenance services, committed to delivering exceptional customer experiences and quality workmanship.

Job Summary

We are seeking a highly organized and detail-oriented Office Professional to join our team. As a key member of our office staff, you will be responsible for managing lead communications, scheduling, and customer expectations, ensuring a seamless and efficient experience for our customers.

Key Responsibilities
  • Lead Management and Scheduling: Coordinate inbound and outbound customer communications, manage schedules for our Service Professionals, and ensure timely completion of projects.
  • Customer Communication and Expectation Management: Communicate with customers to guide them through their projects, manage their expectations, and deliver a great experience that wows every customer.
  • Create Life-Long Customers: Follow the Mr. Handyman Way, a repeatable process that makes it easy to impress the customer every time, and deliver solutions that meet and exceed customer expectations.
Performance Metrics
  • Quality of Work: Meet and exceed customer expectations at every touch point.
  • Customer Satisfaction: Deliver an amazing customer experience and ensure a high level of customer satisfaction.
  • Efficiency: Complete tasks well and in a timely manner, critical to success in this role.
Requirements
  • Experience: 4+ years of experience in an office setting.
  • Problem-Solving Skills: Ability to solve problems easily.
  • Communication Skills: Professional communication and phone skills.
  • Background Check: Complete a background check.
Benefits and Pay

The pay range for this position is $15.00 to $20.00 per hour, dependent on experience.