Customer Service Representative

4 weeks ago


Ocoee, Florida, United States Pattye Baxterhill - State Farm Agent Full time
Job DescriptionAs a Customer Service Representative with Pattye Baxterhill - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and customer-focused team member who can provide prompt, accurate, and friendly service to our clients. Your responsibilities will include establishing customer relationships, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will also use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.

Key Responsibilities:
  • Establish and maintain strong customer relationships
  • Provide exceptional customer service and respond to client inquiries
  • Use a customer-focused approach to educate clients about insurance options
  • Collaborate with other agency team members to meet client needs
Requirements:
  • Dedicated to customer service and passionate about helping others
  • Excellent communication skills to assist clients and coordinate with other team members
  • Proactive in problem-solving and able to work in a fast-paced environment
Benefits:
  • Hourly pay plus commission/bonus
  • Growth potential and opportunities for advancement within the agency
  • Paid time off and health benefits
  • Valuable career-building experience


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