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Customer Service Liaison

1 month ago

Ocoee, Florida, United States FYZICAL Ocoee Full time
Job Overview

FYZICAL Ocoee is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for our patients, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities
  • Manage patient scheduling and appointments, including multi-phone line handling
  • Gather and track new patient data, referrals, and insurance information
  • Communicate with patients and physicians, disseminating information and acting as a liaison
  • Process and track reports, payments, and benefits paperwork
  • Coordinate scheduling, communication, and patient arrival
  • Verify insurance coverage and track visits, copayments, and Explanation of Benefits
Requirements
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Excellent communication, multitasking, and detail-oriented skills
  • Positive attitude, strong work ethic, and empathy towards patients in pain
What We Offer

FYZICAL Ocoee offers a dynamic and supportive work environment, with opportunities for career growth and advancement. As a Customer Service Representative, you will have the chance to work with a top-rated team, utilizing modern technology and cutting-edge tools to provide individualized care to our patients.