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IT Manager, Systems and Innovation
2 months ago
Support Revolution is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
Job Summary:Our IT Team is seeking a dynamic and visionary IT Manager, Systems and Innovation to lead our team's technological advancement and user experiences initiatives. The ideal candidate will be responsible for driving innovation, identifying emerging technologies, and implementing strategies to enhance IT service excellences.
Key Responsibilities:- Inspire, motivate, and guide the IT Service Solutions to achieve their full potential while fostering a culture of continuous improvement and excellence.
- Ensure work is properly documented and track via ITSM platform and service level targets are met and address all service-level complaints.
- Be responsible for designing, developing, and implementing comprehensive IT service solutions that align with Support Revolution's strategic goals and meet the evolving needs of our users.
- Stay abreast of emerging technologies and industry trends, evaluating their potential impact on the organization.
- Conduct research and analysis to identify opportunities for innovation and improvement across all areas of IT.
- Ensure information security and risk management are embedded within the culture.
- Provide subject matter expertise and manage external and internal collaboration projects.
- 15+ years of work experience with a bachelor's degree or 10 years of experience with an Advanced Degree (e.g., Masters, MBA).
- 5+ years previous experience managing globally diverse support teams or IT service delivery.
- 5+ years of experience in IAM area working IAM tools such as Active Directory, Entra ID, Okta.
- Minimum of 5 years' experience with managing Intune and/or Teams Meeting Rooms environment. Proven experience in designing, implementing, and managing Microsoft Intune/Teams solutions.
- Proficiency in building, managing, and supporting Mobile Device Management (MDM) platform.
- Experience to enable AI-Powered Chatbot or Virtual Agents to optimize IT Service Support.
- Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments.
- Excellent verbal, written, and presentation skills, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
- Good understanding of process orientation, understanding of project management techniques, methodologies, and best practices.
- Strong knowledge of ITIL V4 framework and service desk tools Certification in IT service management, project management, or quality management is preferred.
- Familiarity with IT automation and configuration management (e.g., ServiceNow ITSM platform).
- Strong experience in providing exceptional customer service and improving operational excellence.
$150,000 - $175,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO StatementSupport Revolution is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Support Revolution to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
