Customer Service Representative
3 weeks ago
About Assurant
Assurant is a leading provider of specialty protection products and related services to safeguard against risks. With a rich history dating back to 1892, we have grown to become a Fortune 300 company employing approximately 15,000 people in 16 countries.
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers who have purchased extended warranty contracts for wireless cell phone handsets.
Key Responsibilities
- Listen to customer concerns and respond with empathy and understanding
- Resolve customer issues in a timely and professional manner
- Take the initiative to understand customer challenges and proactively offer solutions
- Utilize expertise to effectively engage and resolve customer challenges
- Participate in a robust paid training environment to learn the business, systems, policies, and customer engagement strategies
Requirements
- Strong attention to detail and excellent verbal, written, and listening skills
- Ability to adapt well to change and work well in a fast-paced environment
- Ability to think outside the box to resolve problems and multi-task using technology
- Minimum high school diploma or GED
What We Offer
- Competitive paid time off
- Shift differential for nights and weekends
- Medical benefits begin on the first day
- Monthly incentive plan option to earn additional $200-$300/month
- Tuition reimbursement available after 6 months up to $5000/annually
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