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Patient Service Coordinator

2 months ago

Farmington, Connecticut, United States ORTHOPEDIC ASSOCIATES OF HARTFORD Full time
Job Summary

Orthopedic Associates of Hartford is seeking a skilled Patient Service Representative to join our Billing & Collections team in our Farmington office. As a key member of our team, you will be responsible for handling incoming calls, updating patient demographics, and communicating with patients and staff in a prompt and professional manner.

Key Responsibilities
  • Customer Service: Handle incoming calls from patients and physician offices with questions regarding balances due by patients.
  • Patient Data Management: Update patient demographics and maintain accurate records.
  • Explanation of Benefits: Read, understand, and explain to patients Explanation of Benefits statements.
  • Communication: Communicate with patients and staff in a prompt, pleasant, and helpful manner.
Requirements
  • Education: High School Diploma or GED.
  • Insurance Knowledge: Basic knowledge of insurance billing requirements and how to read an Explanation of Benefits.
  • Technical Skills: Recent Epic experience and proficiency in Microsoft Word, Outlook, and Excel.
  • Soft Skills: Excellent written and verbal communication skills, organized, and detail-oriented with excellent follow-up skills.
  • Regulatory Knowledge: Knowledge of HIPAA regulations.