New Patient Coordinator
4 weeks ago
The Ear, Nose & Throat Institute of Connecticut is seeking a skilled New Patient Coordinator to provide exceptional customer service and guide prospective patients through the intake process.
Key Responsibilities- Answer phone calls, schedule appointments, and manage patient inquiries with professionalism and accuracy.
- Assist with additional administrative tasks as assigned by office management.
- Serve as the initial point of contact for individuals inquiring about becoming new patients at our practice.
- Respond promptly and professionally to inquiries via phone, email, or in-person, providing information about our services, providers, and appointment availability.
- Collect and verify patient demographic and insurance information accurately and efficiently; acquire necessary authorizations and referrals as needed.
- Schedule new patient appointments, coordinating with medical staff to ensure availability and appropriate scheduling.
- Communicate with patients to confirm appointments, provide necessary pre-appointment instructions, and address any questions or concerns.
- Assist new patients with completing intake forms and medical history questionnaires, ensuring all necessary information is collected prior to their appointment.
- Maintain confidentiality of patient information and adhere to HIPAA regulations at all times.
- Must be willing to travel to work in each of our locations.
- Desire and ability to continuously improve one's knowledge.
- Previous experience in a customer service or patient-facing role within a healthcare setting preferred.
- Proficiency with electronic medical records (EMR) software and basic computer skills.
- Excellent communication and interpersonal skills, with the ability to build rapport with patients and effectively address their needs.
- Medical / Dental / Vision Insurance
- Life Insurance / STD Insurance
- 401K
- Paid Holidays
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