Key Carrier Department Leader
4 weeks ago
We are seeking a highly skilled and motivated Key Carrier Department Leader to join our team at TJ Maxx. As a Key Carrier, you will be responsible for leading the store team and ensuring a positive customer experience.
Key Responsibilities- Create a positive internal and external customer experience
- Promote a culture of honesty and integrity; maintain confidentiality
- Act as Manager on Duty adhering to company policy and procedure
- Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
- Address immediate customer service issues and provide appropriate coaching to Associates
- Exercise discretion regarding customer service policies to satisfy customers
- Maintain accurate Associate coverage in service areas for a positive customer experience
- Ensure Associates adhere to all operational procedures
- Ensure opening/closing procedures are executed according to company guidelines
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Provide feedback, recognition and coaching to Associates
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Other duties as assigned
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail, 6 months leadership experience
TJ Maxx is a leading off-price department store chain offering a wide range of products at discounted prices. We are committed to providing our customers with an exciting and unique shopping experience.
We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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