Key Carrier Department Leader

4 weeks ago


Salem, Oregon, United States TJ Maxx Full time
About the Role

We are seeking a highly skilled and motivated Key Carrier Department Leader to join our team at TJ Maxx. As a Key Carrier, you will be responsible for leading the store team and ensuring a positive customer experience.

Key Responsibilities
  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Act as Manager on Duty adhering to company policy and procedure
  • Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
  • Address immediate customer service issues and provide appropriate coaching to Associates
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Ensure opening/closing procedures are executed according to company guidelines
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
  • Provide and accept recognition and constructive feedback
  • Provide feedback, recognition and coaching to Associates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
  • Other duties as assigned
Requirements
  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail, 6 months leadership experience
About TJ Maxx

TJ Maxx is a leading off-price department store chain offering a wide range of products at discounted prices. We are committed to providing our customers with an exciting and unique shopping experience.

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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