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Seasonal Special Order Associate

2 months ago

Kansas City, Missouri, United States Helzberg Diamonds Full time
Job Summary

The Seasonal Special Order Associate will play a critical role in supporting store special orders, vendor management, and new program/product support during the busy holiday season. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Special Order Process: Gather information and process special orders for our stores and/or customers, tracking special orders and following up with vendors to ensure accurate and timely delivery of merchandise.
  • Call Stones: Support the call stone program, working with vendors and stores to secure diamonds for client appointments.
  • Custom Jewelry: Collaborate with stores and Customer Care associates on unique items to be made specific for customers, including qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product.
  • Product Information: Answer store requests pertaining to product information and assist Customer Care Associates in resolving customer issues related to special orders.
  • Vendor Management: Manage purchase orders from vendors, ensuring timely delivery and processes are met based on contract SLA's.
  • PO Management: Ensure PO's flow through to vendors, and confirm PO's supporting billing/inventory.
  • SKU Creation: Create new product SKU's according to Helzberg Diamonds requirements, including product description and pricing.
  • Ecommerce Support: Work closely with Ecommerce and Customer Care on products ordered online, including new product/vendor launches.
Requirements
  • Education: Associate's degree in Retail Management or Business Administration preferred and one to three years of experience in retail or customer service required, or an equivalent combination of education and experience.
  • Certification: GIA certification or jewelry experience is preferred.
  • Skills: Strong communication skills, ability to use desktop software (Email, Excel, Word), problem-solving skills, general math skills, good customer service, and conflict resolution skills.