Aviation Customer Service Representative

2 weeks ago

Columbus, Ohio, United States FlightSafety International Full time
About FlightSafety International

FlightSafety International is a leading provider of professional aviation training and services. With a global presence, we offer a range of training programs for pilots, technicians, and other aviation professionals.

Purpose of Position

The Client Services Representative plays a critical role in delivering exceptional customer service to our clients. This includes managing multiple phone lines, providing administrative support, and ensuring a seamless training experience.

Key Responsibilities
  • Greet and welcome clients and guests at the front desk.
  • Conduct center tours as required.
  • Maintain visitor logs and run Export Compliance as needed.
  • Responsible for client hotel and car accommodations, luggage tags.
  • Provide client schedules by email, print, or through the FSI app.
  • Responsible for Client Welcome Packets.
  • Assist clients with client-facing app login issues.
  • Assist with creating Client Roster Reports and other enterprise reports as needed.
  • Assist with check-in and client electronic training folders.
  • Responsible for shipping/mailing of completion documents.
  • Assist with center supply inventory, front desk upkeep, gift shop sales as needed.
  • Assist with accounts payable invoices and processing monthly sales tax reports as needed.
  • Assist with customer lunches and customer-specific center requirements.
  • Notary public duties as needed.
  • Responsible for TSA application, processing, and tracking.
  • Responsible for M-1 Visa and Visa Invitation Letters processing.
  • Process all client training completion documents and associated processes.
  • Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements.
Requirements
  • Associate degree (AA) from a two-year college or technical school preferred.
Experience
  • One to two (1-2) years related experience in a related field such as customer service, hospitality, or administration.
Knowledge, Skills, Abilities
  • Excellent customer service skills.
  • Customer/client-oriented and ability to adapt/respond to different types of personalities.
  • Ability to work a multi-line phone system and standard office equipment.
  • Ability to work in a dynamic and fast-paced environment.
  • Approachable.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to interact with fellow employees in a professional manner.
  • Accountability.
  • Fluency in English, through both verbal and written communications.
  • Strong verbal and written communication skills.
  • General knowledge of the following software: MS Office Suite.
  • Basic computer skills.
Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety International is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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