Systems Support Specialist

3 weeks ago


Washington, Pennsylvania, United States Jenner & Block Full time

About Jenner & Block

Jenner & Block LLP is a global law firm with offices in various locations. The firm is known for its prominent litigation practice, global investigations, and regulatory work.

Job Summary

The Systems Support Specialist provides hardware and software support to end-users, including telephone and desk-side assistance. This role requires frequent interaction with internal and external users, including staff, clients, and management.

Key Responsibilities

  • Provide technical support for hardware and software issues
  • Assist users with troubleshooting and problem-solving
  • Communicate effectively with users, including those with varying levels of technical expertise
  • Work collaboratively as part of a team to resolve technical issues
  • Stay up-to-date with the latest technology and software developments

Requirements

  • Associate's degree or equivalent experience
  • Minimum of two years of corporate or law firm Helpdesk experience
  • Microsoft Certified Professional Certification preferred
  • Advanced knowledge of word processing applications and remote access software
  • Excellent communication and problem-solving skills

Working Conditions

  • Ability to work outside regular business hours as needed
  • Availability by phone and email 24/7
  • Work may be performed at a client site or in corporate headquarters

Jenner & Block is an Equal Opportunity Employer

We offer a comprehensive benefits program, including medical, dental, and vision insurance, 401(k), and paid time off.



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