Lumber Sales and Customer Support

3 days ago


El Dorado Hills, California, United States Berco Redwood Inc Full time

About the Position: We are seeking a skilled Lumber Sales and Customer Support professional to join our team at Berco Redwood Inc. As a key member of our sales team, you will be responsible for selling company products/services, providing exceptional customer service, and maintaining a well-organized and safe shopping atmosphere.

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Key Responsibilities:

  • Sell company products/services and related items, providing material estimates and quotes for small packages.
  • Provide customer service to retail customers via walk-in, telephone, or email, including assisting with product inquiries, pricing, availability, and refunds/exchanges.
  • Enter orders into the system and schedule delivery of products.
  • Handle and resolve simple customer complaints and forward more complex issues to senior staff for resolution.
  • Maintain store cleanliness, ensuring a safe working environment by regularly picking up trash, banding, scraps, etc.
  • Engage with customers, ask about project needs, get to know them, find out if they have any other building material needs, and build long-term relationships.
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Requirements:

We are looking for an individual with a high school education and one to two years of related experience or training, or an equivalent combination of education and experience. Good customer service skills, the ability to operate a forklift (desirable), and knowledge of building materials products and lumber (highly desirable) are essential.

Physical Demands:

The Sales Associate will regularly stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Associate must regularly lift and/or move up to 100 pounds.

Work Environment:

The Sales Associate will work near moving mechanical parts, primarily indoors, with occasional outdoor work in various weather conditions. Exposure to fumes or airborne particles, toxic or caustic chemicals, and vibration is possible. The noise level in the work environment is usually loud.

Estimated Salary Range: $55,000 - $70,000 per year, depending on location and experience.


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