Retail Customer Service Specialist

4 days ago


El Dorado Hills, California, United States Berco Redwood Inc Full time

About the Role: As a Retail Customer Service Specialist at Berco Redwood Inc., you will play a vital role in delivering outstanding customer service to our retail customers. Your primary responsibility will be to assist customers with lumber selection, provide information on products and services, and maintain a clean and organized store environment.

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Key Tasks:

  1. Assist customers with product inquiries, pricing, availability, and refunds/exchanges via walk-in, telephone, or email.
  2. Utilize knowledge of company products, procedures, and practices to provide accurate information to customers.
  3. Enter orders into the system and schedule delivery of products to meet customer needs.
  4. Resolve simple customer complaints and escalate more complex issues to senior staff for resolution.
  5. Ensure store cleanliness and maintain a safe working environment by regularly picking up trash, banding, scraps, etc.
  6. Develop long-term relationships with customers by engaging with them, asking about project needs, and finding out if they have any other building material needs.
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Requirements:

To be successful in this role, you should possess a high school education, one to two years of related experience or training, or an equivalent combination of education and experience. Good customer service skills, the ability to operate a forklift (desirable), and knowledge of building materials products and lumber (highly desirable) are essential.

Work Environment:

You will work primarily indoors, with occasional outdoor work in various weather conditions. Exposure to fumes or airborne particles, toxic or caustic chemicals, and vibration is possible. The noise level in the work environment is usually loud.

Estimated Salary Range: $50,000 - $65,000 per year, depending on location and experience.



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