Electric Customer Support Specialist
7 days ago
We are looking for a detail-oriented and organized professional to join our team as an Electric Customer Support Specialist. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and satisfaction.
Responsibilities:
- Manage large volumes of incoming calls, identifying and assessing customer needs to achieve satisfaction
- Provide accurate and complete information by utilizing the right methods and tools
- Handle customer complaints, including difficult and escalated callers, while maintaining a positive and professional demeanor
- Keep records of customer interactions, process customer accounts, and provide follow-up support to ensure seamless customer experiences
- Follow communication procedures, guidelines, and policies to ensure consistent and high-quality customer service
Requirements:
- A strong work history and proven punctuality track record
- Proven customer support experience with a focus on resolving complex issues
- Excellent phone handling skills, with the ability to multitask, prioritize, and manage time effectively
- Customer orientation and adaptability to respond to different types of characters
- Excellent communication skills, with the ability to articulate solutions and resolve conflicts
Benefits:
- Competitive salary range: $18.50-$23 per hour, depending on experience
- Fulfilling work environment with opportunities for growth and development
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