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Associate Program Manager, Child Welfare

1 month ago

Grand Rapids, Michigan, United States Catholic Charities West Michigan Full time
Job Summary

This position is responsible for assisting the Grand Rapids Child Welfare (CW) Program Manager in day-to-day functioning of the Grand Rapids CW Foster Care, Adoption, and Licensing programs. The Associate Program Manager trains and assists foster CW supervisors, assists with hiring, training, and supervision of CW Supervisors, manages internal and external reporting, provides training and technical assistance to staff, and acts as a liaison with Department of Health and Human Services (DHHS) and West Michigan Partnership for Children (WMPC) for service delivery.

Key Responsibilities
  • Assist the Program Manager with day-to-day functions for the Child Welfare (CW) foster care, licensing, and adoption programs.
  • Supervise CW Supervisors as needed.
  • Assist the CW programs with placement crisis as needed.
  • Act as a liaison for the Grand Rapids CW programs to the Agency's Quality and Compliance department for program's quality assurance and improvement plan, Agency's accreditation body, program outcomes, etc.
  • Provide reports using individual/case level data.
  • Support the development of methodologies to evaluate the performance of CW care program.
  • Align evaluation methodologies and performance indicators with those used in other Agency reports.
  • Provide data and analysis to support the operation of CW programs.
  • Work closely with Agency's IT and other support department staff to identify strategies for collecting needed program information.
  • Provide, at a minimum, quarterly analysis and reports on data for various quality management projects, improvement projects, and outcome measurements.
  • Facilitate program evaluation in conjunction with staff through outcome development and reporting.
  • Implement a feedback system to address programmatic and systemic improvement opportunities while encouraging a culture of improvement.
  • Consult with Program Director and GR Program Manager on any external and internal reviews/audits, and ensure implementation and monitoring of all plans of correction.
  • Serve as the point person for MiSACWIS and Extended Reach related to technical assistance (including but not limited to, initiating and following up on MiSACWIS helpdesk tickets, payment authorizations, caseload assignments, case closures, placement moves, and case status changes) for all of CW locations as needed.
  • Provide direct supervision to direct staff as needed.
  • Carry a CW caseload as needed during staffing crisis.
  • Reviews reports for grammar as well as content in compliance with rules and policies as needed.
  • Attend court hearings and testify in court as needed.
  • Facilitate supervisor and team meetings to deliver essential information to staff as needed.
  • Compile data to report on contractual requirements at least quarterly as needed.
  • Assist with transporting clients as needed.
  • Drive for Agency business.
  • Perform other special assignments at supervisor's request.
Requirements
  • A Bachelor's Degree in Human Services or a related field and 5 years of prior foster care specific supervisory experience is required or;
  • A Master's Degree in Human Services or a related field and 4 years of prior foster care specific supervisory experience is required.
  • A minimum of 5 years of prior foster care specific supervisory experience with a Bachelor's Degree in Human Services or a related field is required or;
  • A minimum of 4 years of prior foster care specific supervisory experience with a Master's Degree in Human Services or a related field is required.
  • A minimum of two years of work experience in MISACWIS is required.
  • A minimum of one year work experience with WMPC is required.
Benefits
  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • Flexible schedule
  • Life insurance
  • 401(k) matching
  • Retirement plan
  • Referral program
  • Employee discount
  • Flexible spending account
  • Professional development assistance
  • Employee assistance program