Customer Service Representative

2 weeks ago


GondrecourtleChâteau, Grand Est, United States AdaptHealth LLC Full time
Job Title: Customer Service Specialist

AdaptHealth LLC is seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Develop and maintain a working knowledge of our products and services, including our medical equipment and supplies.
  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information.
  • Process customer orders, verify insurance information, and communicate with customers regarding their orders and any issues that may arise.
  • Work collaboratively with our sales and marketing teams to ensure seamless customer service and support.
  • Meet or exceed quality and productivity standards, ensuring high levels of customer satisfaction.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • One year of experience in a customer service or healthcare-related role; senior-level candidates require two years of experience and one year of exact job experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to navigate multiple online systems and software applications, including EMR systems.
  • Proficient in Microsoft Office and other software applications as required.

AdaptHealth LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.



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