Credit Analyst

1 day ago

Atlanta, Georgia, United States Credit Acceptance Full time
About Credit Acceptance

Credit Acceptance is a leading financial services company that provides innovative solutions for auto dealers and consumers. Our mission is to deliver exceptional customer service and support while promoting financial stability and growth.

Job Summary

We are seeking a highly skilled Credit Analyst to join our team in the Dealer Service Center. As a Credit Analyst, you will play a critical role in helping our dealers grow their businesses by resolving open requirements on customer applications and providing exceptional customer service.

Key Responsibilities
  • Handle phone calls from stakeholders to resolve open requirements and provide customer support
  • Review, validate, and verify information through document review, internet searches, and phone calls to quickly fund compliant deals
  • Provide a high level of customer service to maintain relationships with our stakeholders
  • Resolve and document dealer inquiries not related to the funding process
  • Manage dealer pipelines by addressing license, title, audit, and inventory issues
  • Welcome and onboard new dealers by offering initial funding assistance
Requirements
  • Bachelor's degree or equivalent Credit Acceptance work experience
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Compliance with company policies, processes, and legal guidelines
  • Ability to work Saturday shifts with an offsetting flex day during regular work week (non-peak season) and mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)
Preferred Qualifications
  • Customer service experience in a call center environment
  • Interaction with auto dealers in current or past role
  • Experience reviewing contracts/legal documents with a strong attention to detail
  • Experience interpreting existing rules/guidelines and applying them appropriately to make decisions
What We Offer
  • Targeted compensation: $23.00-$25.00/hour based on experience
  • Uncapped monthly bonus potential based on individual performance
  • Excellent benefits package, including 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many non-standard benefits
Company Culture

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. We value our culturally diverse workforce and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.

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