Rooftop Assistant General Manager

6 days ago


Charlotte, North Carolina, United States Kimpton Hotel Full time
About the Role

We're seeking a highly motivated and experienced Rooftop Assistant General Manager to join our team at Kimpton Hotel. As a key member of our management team, you will play a vital role in crafting exceptional guest experiences and leading our front-of-house team to deliver outstanding service.

Key Responsibilities
  • Lead the Front-of-House Team: Collaborate with the General Manager to develop and implement strategies to drive guest satisfaction and loyalty.
  • Monitor Labor Costs and Staff Development: Ensure effective labor management, staff development, and scheduling to meet business objectives.
  • Coordinate Daily Service Operations: Oversee nightly and daily service coordination, ensuring seamless execution of events and services.
  • Develop Relationships with Guests: Foster strong relationships with guests, providing personalized experiences and driving repeat business.
  • Assist with Financial Objectives: Participate in budgeting and cost control processes to meet financial objectives.
  • Lead Service Education and Training: Develop and implement effective training programs to enhance service standards and employee skills.
Requirements
  • 1-2 years of restaurant management experience, preferably in fine dining.
  • Bachelor's Degree preferred.
  • Excellent communication and presentation skills.
  • Passion for crafting and personalizing guest experiences.
  • Highly motivated and flexible, with the ability to take initiative.
  • Interpersonal and organizational skills, with problem-solving ability.
  • Flexible schedule, with ability to work evenings, weekends, and holidays.
  • Skilled in Microsoft Office Suite, guest reservation systems, and POS systems.
  • Food Handler and Alcohol Awareness Certifications (if applicable).
About Us

Kimpton Hotel is committed to creating a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives. Our goal is to provide a work environment that is inclusive, empowering, and exceptional.



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