Office Manager

2 months ago

Irvine, California, United States Gentle Dental Full time

About the Role:

Gentle Dental is seeking a highly skilled and experienced Business Manager to join our team. As a Business Manager, you will play a critical role in ensuring the smooth operation of our dental practices, providing exceptional service to our patients, and supporting the overall performance of the office.

Key Responsibilities:

  • Maintain a positive and productive office environment that ensures optimal patient care and customer service.
  • Directly supervise the office team, including selection, training, and development of non-clinical team members.
  • Monitor hours, approve timesheets, and ensure team members comply with licensing and training requirements.
  • Evaluate and review office production and procedures to develop new ways to improve efficiency, patient retention, and profitability.
  • Analyze and organize office operations and procedures, including bookkeeping, invoice processing, cash control, and payroll preparation.
  • Organize day-to-day operations, schedule team members, conduct team huddles, and collaborate with providers to ensure a smooth workflow.
  • Collect payments from patients, handle payments in accordance with the Company's Cash Handling Policy, and review production reports to ensure the office's budget is met or exceeded.
  • Act as a backup to the front office team, schedule appointments, answer phones, assist with patient questions, enter and present treatment plans, submit insurance claims, and collect patient balances.
  • Address patient complaints in a timely and compassionate manner, including escalated patients.
  • Act as a subject matter expert on insurance plans, including their limitations and exclusions.
  • Recruit, retain, and terminate staff, work with HR to assess, investigate, and resolve employee issues.
  • Maintain advanced knowledge of software systems to compile, store, and retrieve data for managerial reporting.
  • Ensure compliance with all relevant state dental laws, maintain a safe work environment, and ensure compliance with office and company policies and procedures.

Requirements:

  • 2+ years of previous dental or healthcare management experience required.
  • Excellent verbal and written communication skills.
  • Computer literate, with QSI/Denticon experience a plus.

Benefits:

  • Employee Assistance Program.
  • Medical, pharmacy, dental, and vision insurance for employees and their families.
  • Basic life, AD&D, and long-term disability insurance.
  • 6 Paid holidays and 2 Paid floating holidays.
  • PTO (80 hours per year for hourly).
  • 401k plan and deferred compensation plan.
  • CE credits.
  • Career opportunities to advance with the company.

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