Retail Print Operations Manager

1 month ago


Irvine, California, United States Office Depot Full time
Job Summary

We are seeking a highly skilled and experienced Retail Print Manager to join our team at Office Depot. As a key member of our Print Services team, you will be responsible for leading the print department and ensuring the delivery of exceptional customer experiences and client satisfaction.

Key Responsibilities
  • Sales and Service Excellence: Drive sales-focused environment through training and development of associates, ensuring delivery of memorable customer experiences and client satisfaction.
  • Leadership and Team Development: Provide guidance, direction, and ongoing training to associates to ensure understanding of print processes and selling techniques.
  • Operational Efficiency: Operate equipment to maintain efficient production, ensure customers' orders are completed correctly and on time, and identify areas for process improvement.
  • External Key Carrier Responsibilities: Maintain safety and security of the print department, building, and associates during absence of other managers.
Requirements
  • High School diploma or equivalent education preferred
  • Minimum 1-3 years of experience in related field
  • Minimum two years management experience or demonstration of skills and learning through internal development program
  • Experience in Print Center Operations
  • Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
  • Must be subject matter expert in Print Services area and associated information systems
  • Must possess advanced selling skills
  • Must possess strong interpersonal and communication skills
  • Must be adaptable to changing environment
  • Must be able to coach and train others in professional environment
  • Must possess excellent verbal and written communication skills
  • Must possess ability to use technology applicable to role and access information necessary to complete daily responsibilities
  • Must possess ability to process information/merchandise through POS register system
  • Must possess experience with logistics, freight, and visual merchandising displays and standards
  • Positive and Engaging
  • Action Oriented
  • Integrity, Accountability & Trust
  • Demonstrate passion for brand, products, services, and solutions offered to customers
  • Must possess desire to continually develop personal selling skills and product knowledge
  • Drive for Results
  • Decision Quality
  • Patience

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization.



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