Retail Print Operations Manager
1 month ago
We are seeking a highly skilled and experienced Retail Print Manager to join our team at Office Depot. As a key member of our Print Services team, you will be responsible for leading the print department and ensuring the delivery of exceptional customer experiences and client satisfaction.
Key Responsibilities- Sales and Service Excellence: Drive sales-focused environment through training and development of associates, ensuring delivery of memorable customer experiences and client satisfaction.
- Leadership and Team Development: Provide guidance, direction, and ongoing training to associates to ensure understanding of print processes and selling techniques.
- Operational Efficiency: Operate equipment to maintain efficient production, ensure customers' orders are completed correctly and on time, and identify areas for process improvement.
- External Key Carrier Responsibilities: Maintain safety and security of the print department, building, and associates during absence of other managers.
- High School diploma or equivalent education preferred
- Minimum 1-3 years of experience in related field
- Minimum two years management experience or demonstration of skills and learning through internal development program
- Experience in Print Center Operations
- Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
- Must be subject matter expert in Print Services area and associated information systems
- Must possess advanced selling skills
- Must possess strong interpersonal and communication skills
- Must be adaptable to changing environment
- Must be able to coach and train others in professional environment
- Must possess excellent verbal and written communication skills
- Must possess ability to use technology applicable to role and access information necessary to complete daily responsibilities
- Must possess ability to process information/merchandise through POS register system
- Must possess experience with logistics, freight, and visual merchandising displays and standards
- Positive and Engaging
- Action Oriented
- Integrity, Accountability & Trust
- Demonstrate passion for brand, products, services, and solutions offered to customers
- Must possess desire to continually develop personal selling skills and product knowledge
- Drive for Results
- Decision Quality
- Patience
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization.
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