Technical Service Coordinator

2 weeks ago


Kingsport, Tennessee, United States BRAMCO GROUP Full time
Job Title: Technical Service Assistant

Join the Bramco Group team as a Technical Service Assistant, playing a vital role in the success of our service department. As a key member of our team, you will be responsible for assisting the Service Manager in ensuring the smooth operation of our service department.

Key Responsibilities:
  • Review technician reports daily for accuracy and completion.
  • Prepare and send work orders daily to facilitate electronic entry of data.
  • Manage the service truck inspections and crane inspections, and maintain accurate records.
  • Assist in handling incoming customer calls, taking messages, and gathering information.
  • Provide information to customers regarding the status of their equipment.
  • Assist in scheduling and dispatching jobs for technicians as needed.
  • Enter data to create repair estimates for jobs and PMs.
  • Obtain technical information via computer and telephone from manufacturer-provided sources.
  • Perform other duties as needed to support the service department and branch.
Requirements:
  • High School Diploma or Equivalent, with college coursework a plus.
  • 2+ years of experience in the Heavy Equipment Industry or comparable.
  • Excellent written and oral communication skills.
  • Proficient in computer software, including Microsoft programs and diagnostic tools.
  • Good working knowledge of equipment operations and mechanical functions.
  • Ability to work with limited supervision and be a self-starter.
  • Strong organizational skills and ability to prioritize tasks.
  • Team player with excellent customer relations skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for heavy equipment, we encourage you to apply for this exciting opportunity.



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