IT Field Support Specialist

2 weeks ago


Tempe, Arizona, United States iT1 Full time
IT Field Technician Job Description

iT1, a leading national technology solution provider, is seeking a skilled IT Field Technician to join our team. As a key member of our dynamic team, you will have the opportunity to work on cutting-edge technology while traveling across the United States.

Key Responsibilities:
  • Travel 75% or more of the time to Client sites to execute specific project requests.
  • Provide excellent customer service and IT support during field visits.
  • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
  • Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
  • Take lead on executing day-to-day responsibilities.
  • Provide notification to Professional Services management team when issues are ongoing and impacting end users to keep them informed.
  • Document all client issues and escalate to the Project Manager.
  • Create documentation as needed.
Requirements:
  • At least 2+ years IT experience. Knowledge of workstation deployment and PC applications desired.
  • Experience and knowledge of Ekahau software application and conducting wireless assessments.
  • Experience and knowledge of Microsoft server operating systems.
  • Experience and knowledge MS Active Directory.
  • Experience and knowledge of Virtualization technology.
  • Experience and knowledge of conference room solution installation and configuration.
  • Experience and knowledge of IT infrastructure and server technology.
  • Experience and knowledge with routers, switches, firewalls, and many other network devices.
  • Must have excellent troubleshooting and problem-solving skills.
  • Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
  • MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
  • Must possess excellent time management skills.
  • Ability to work in flexible environment based on customer scheduling requirements.
  • Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy.
  • Able to lift 35 - 50lbs.
Benefits:
  • Insurance: Health Insurance, Vision, Dental, and Life Insurance
  • Leave and Holidays: Paid Vacation, Paid Holidays
  • Retirement: 401K Plan with company match (eligible after 1 year of employment)
  • In-house fitness center


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