IT Field Support Specialist
2 weeks ago
iT1, a leading national technology solution provider, is seeking a skilled IT Field Technician to join our team. As a key member of our dynamic team, you will have the opportunity to work on cutting-edge technology while traveling across the United States.
Key Responsibilities:- Travel 75% or more of the time to Client sites to execute specific project requests.
- Provide excellent customer service and IT support during field visits.
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
- Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
- Take lead on executing day-to-day responsibilities.
- Provide notification to Professional Services management team when issues are ongoing and impacting end users to keep them informed.
- Document all client issues and escalate to the Project Manager.
- Create documentation as needed.
- At least 2+ years IT experience. Knowledge of workstation deployment and PC applications desired.
- Experience and knowledge of Ekahau software application and conducting wireless assessments.
- Experience and knowledge of Microsoft server operating systems.
- Experience and knowledge MS Active Directory.
- Experience and knowledge of Virtualization technology.
- Experience and knowledge of conference room solution installation and configuration.
- Experience and knowledge of IT infrastructure and server technology.
- Experience and knowledge with routers, switches, firewalls, and many other network devices.
- Must have excellent troubleshooting and problem-solving skills.
- Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
- MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
- Must possess excellent time management skills.
- Ability to work in flexible environment based on customer scheduling requirements.
- Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy.
- Able to lift 35 - 50lbs.
- Insurance: Health Insurance, Vision, Dental, and Life Insurance
- Leave and Holidays: Paid Vacation, Paid Holidays
- Retirement: 401K Plan with company match (eligible after 1 year of employment)
- In-house fitness center
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