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Client Support Specialist

2 months ago

Cleveland, Tennessee, United States AppliancePartsPros Full time

About Us:
(APP) is a reputable and secure online retailer established to cater to the needs of do-it-yourself enthusiasts. Our guiding principles encompass Service, Company and Personal Growth, Teamwork, Initiative, Communication, and Passion. We foster an environment where our team members feel more like family and friends than just colleagues. Our commitment to customer loyalty, team collaboration, and a robust company culture is paramount. We take pride in our personal and professional growth within the family atmosphere we cultivate. Each day, we approach our work with enthusiasm and dedication.

Achievements:
We have been honored with BizRate's prestigious "Circle of Excellence" Platinum Award for twelve consecutive years and hold an EXCELLENT rating from STELLAService. Additionally, we have been recognized as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our mission is to achieve success through exceptional customer service, innovation, and quality, while continuously seeking new growth and learning opportunities, all while maintaining a steadfast commitment to our customers and team members.

Position Overview:
We are currently seeking qualified individuals to join our Call Center team. Our Call Center is dedicated to delivering outstanding customer service in a lively and friendly atmosphere.

Key Qualifications:

  • Minimum of 2 years of experience in Customer Service.
  • Experience in a Call Center environment is preferred.
  • Exceptional verbal, written, and listening communication skills.
  • Ability to swiftly and effectively assess customer needs.
  • Knowledge of appliance parts is beneficial but not mandatory.
  • Proficiency in Windows operating systems.
  • Strong skills in Internet research.
  • Capacity to excel in a dynamic work environment and manage multiple tasks.
  • Willingness to work weekends and varied schedules.
Employee Benefits:
  • Competitive salary with annual performance bonuses.
  • Comprehensive Medical/Dental/Vision benefits fully covered.
  • Paid vacation and sick leave.
  • Paid company holidays.
  • Catered lunches on a monthly basis.
  • Quarterly themed celebrations.
  • A bright, casual, and creative workspace.
  • A kitchen stocked with coffee and pastries.
  • An entertainment area featuring a ping pong table, TV, and video games.
Equal Opportunity Employment:
We are an Equal Employment Opportunity employer and do not discriminate in employment opportunities or practices based on race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, marital status, or any other legally protected class.

All applicants must successfully pass a drug screening and background check.