System Support Specialist

3 weeks ago

Cleveland, Tennessee, United States SK Food Group Full time

About the Role:

We are seeking a highly skilled System Support Specialist to join our team at SK Food Group. As a key member of our IT department, you will be responsible for maintaining the information technology infrastructure, including internal networks, workstations, peripherals, and servers.

Responsibilities:

  • Train and troubleshoot users on Windows network of approximately 250+ workstations, peripherals, and mobile devices.
  • Provide user training and assistance for all supported applications.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executable, and respond to crises in accordance with business continuity and disaster recovery plans.
  • Add, delete, or modify user rights.
  • Create and maintain documentation of all IT-related processes.
  • Assist in maintaining the company VOIP phone system.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Work with Managed Services company to ensure all trouble tickets are handled in a timely manner and follow the approved technical workflow.
  • Maintain cell phone and other mobile device program.

Qualifications:

  • Bachelor's Degree (B.A.) from four-year college or university, or two to four years of related experience and/or training; or equivalent combination of education and experience.
  • Certification in Microsoft products preferred.
  • Must be proficient with printer drivers in both 32- and 64-bit versions.
  • Must be familiar with latest versions of Exchange.
  • Must be familiar with VM Ware and SAN Technology.
  • Must be familiar with wireless networks and devices including handheld devices.
  • Must be familiar with Network troubleshooting and diagnostics.
  • Knowledge of current MS SQL Server versions.
  • Excellent time management and task prioritization abilities.
  • Proven problem-solving skills.
  • Ability to thrive in a fast-paced environment.
  • Self-motivated learner.
  • Ability to quickly become an expert.
  • Aptitude for technology.
  • Possess solid logic, writing, and language skills.
  • Be detailed and organized.

About SK Food Group:

Established in 1943, SK Food Group is a leader in the food manufacturing and wholesale food sales industry. We produce a complete line of products for many different market segments, including retail, convenience stores, vending, and the transportation industry. In addition, we pride ourselves on the sub-contract manufacturing and private labeling capabilities our company offers to customers throughout the United States.

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