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Customer Service Representative

2 months ago

Canton, New York, United States Community Financial System, Inc. Full time
{"title": "Customer Care Specialist", "description": "Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team at Community Financial System, Inc. This role is responsible for providing exceptional customer service and technical support to our customers via phone, email, and other channels.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Provide technical support and assistance to customers and branches for all Customer Care Center products and services.
  • Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position.
  • Assist customers with basic deposit and loan questions, as well as provide information on bank products and services.
  • Enter information and detail from each call in Synapsys.
  • May be asked to complete branch requested maintenance, answer customer email inquiries, respond to customer research requests, retrieve and respond to voice mail, assist with department account reconcilement, eStatement review and release, and other clerical duties.
Requirements
  • Call Center or customer service and banking experience preferred.
  • Two (2) year degree in Business or Finance with emphasis on communications or equivalent related experience.
  • Proficient PC Skills including typing.
  • Proven experience with e-mail software and the Internet.
  • Excellent oral and written communication skills.
  • Proficient in letter-writing using business letter skills.
Compensation and Benefits

Competitive compensation package, including a base salary and potential for annual merit increase.

Benefits include health, dental, and vision insurance, as well as a 401(k) retirement plan.

Opportunities for professional development and advancement within the company.

", "lang_code": "en-US"}