Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Care Center Specialist to join our team at Community Financial System, Inc. As a key member of our Customer Care Center, you will be responsible for providing exceptional customer service, technical support, and assistance to our customers and branches.
Responsibilities:
- Provide technical support and assistance to customers and branches for all Customer Care Center products and services.
- Answer incoming bank calls and forward or assist callers accordingly while adhering to customer service standards and department policy.
- Assist customers with basic deposit and loan questions, as well as provide information on bank products and services.
- Enter information and detail from each call in Synapsys.
- May be asked to complete branch requested maintenance, answer customer email inquiries, respond to customer research requests, retrieve and respond to voice mail, assist with department account reconcilement, eStatement review and release, and other clerical duties.
Requirements:
- Call Center or customer service and banking experience preferred.
- Two (2) year degree in Business or Finance with emphasis on communications or equivalent related experience.
- Proficient PC Skills including typing.
- Proven experience with e-mail software and the Internet.
- Excellent oral and written communication skills.
- Proficient in letter-writing using business letter skills.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer:
Community Financial System, Inc. is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
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