Payment Center Representative

4 weeks ago


American Fork, Utah, United States Springbrook Holding Company LLC Full time
Job Description

At Springbrook Software, we're seeking a skilled Payment Center Representative to provide exceptional customer support and technical assistance to our clients. As a key member of our team, you'll be responsible for resolving customer inquiries, troubleshooting technical issues, and ensuring seamless payment processing.

Key Responsibilities:

  • Respond to customer queries via phone and email, providing timely and accurate solutions.
  • Work with customers to process payments over the phone, utilizing credit cards or bank checks.
  • Become an expert on the Xpress Bill Pay system, assisting end-users with account setup and troubleshooting.
  • Utilize the Xpress Bill Pay ticketing system to track and resolve customer issues.
  • Enter relevant case data into the CRM to log customer interactions.
  • Determine the urgency of issues and escalate as necessary.
  • Update internal databases with technical information and process documentation.
  • Share knowledge with team members and maintain awareness of Springbrook security and privacy policies.

Requirements:

  • One year of experience in customer support, preferably in a call-center environment.
  • Strong customer service skills, with the ability to work independently or with minimal supervision.
  • Organized, positive attitude, and a team player.
  • Ability to work with others to research and resolve issues.

Preferred Qualifications:

  • Bilingual (English/Spanish) skills.
  • Understanding and experience working in the payments area.
  • Prior work experience in local government or providing support for a SaaS product.


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