Patient Service Representative

4 weeks ago


American Fork, Utah, United States Intermountain Health Full time
Job Summary:

We are seeking a skilled Patient Service Representative to join our team at Intermountain Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and their families. Your primary focus will be on ensuring a seamless and efficient experience for our patients, from initial contact to the completion of their care.

Key Responsibilities:

Greet and check-in patients in a professional and courteous manner
Verify patient demographics, insurance, and contact information
Assist patients in completing necessary forms and paperwork
Scan and process patient paperwork and payments
Coordinate with other care teams to provide a seamless experience for patients

Requirements:

Six months of customer service experience
Basic computer skills and data entry experience
Strong interpersonal and communication skills

Preferred Qualifications:

One year of customer service experience in a hospital or medical office
Problem-solving ability and analytical skills
Self-motivated and able to work well in a clinic environment

Physical Requirements:

Interact with others requiring the ability to communicate information
Operate computers and other office equipment
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment

Location:
American Fork Clinic

Work City:
American Fork

Work State:
Utah

Scheduled Weekly Hours:
40

We offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our benefits packages and our commitment to diversity, equity, and inclusion. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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