Medical Billing Customer Service Representative

1 month ago


Spanish Fork, United States Canyon View Medical Group Full time

Job Type Full-timeDescriptionCanyon View Medical is seeking a detail-oriented and professional Medical Billing Customer Service Representative to join our team. This role will be responsible for handling incoming patient phone calls, answering general account inquiries, and forwarding any detailed concerns to the appropriate patient account representative. The position protrays professionalism, courtesy, and represents the voice of Canyon View Medical.Primary ResponsibilitiesAnswer Incoming Calls: Handle all incoming patient phone calls in a timely, professional, friendly, and courteous manner.Account Management: Efficiently locate patient accounts and address their inquiries or concerns.Document Details: Accurately document the details of each patient call and any concerns.Payment Processing: Take and post patient payments (via phone or mail) to accounts as necessary.Collections Outreach: Reach out to patients regarding uncollected balances.Other Duties: Perform additional duties as assigned to support the team. RequirementsHigh School Graduate or EquivalentExtraordinary customer service skillsWorking knowledge of general medical office procedures.10-Key by Touch, verifiable40 WPM typing skill, verifiableCash Handling and reconciliation skills required.Knowledge of Microsoft Office, specifically Excel and Outlook applications preferred.Must demonstrate effective communication, interpersonal, and organizational skills.



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