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Parts Sales Support Representative

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Ridgeway, Ohio, United States BOMAG AMERICAS INC Full time
Job Description**Job Summary**At BOMAG AMERICAS INC, we are seeking a highly skilled Parts Sales Support Representative to join our team. This role is responsible for providing exceptional customer support through parts sales and technical assistance, ensuring accurate pricing, availability, and estimated delivery information.**Key Responsibilities**• Provide timely and effective customer support through parts sales and technical assistance• Ensure accurate pricing, availability, and estimated delivery information• Take parts orders from distributors and customers, entering information into computerized systems for processing• Manage portal and platform questions, access, and roles• Form an integral part of call center operations, answering calls as required• Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience**Requirements**• High School diploma or equivalent• Strong communication and interpersonal skills• Understanding of customer support principles and a sense of urgency• 3 years of work experience in a customer-facing role• Ability to work in a fast-paced commercial environment with shift flexibility, including evenings and weekends as needed• Superior organizational skills, strong quality orientation, and high attention to detail• Ability to read, understand, and follow oral and written instructions• Ability to manage multiple complex projects simultaneously while working under pressure to meet deadlines• Mental capacity to make sound decisions and demonstrate good judgment• Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment• Computer skills, with proficiency in MS Office and SAP preferred• Ability to work well both independently and in a team environment