Administrative Support Specialist
2 weeks ago
As a vital member of the Optical center team, you will provide essential support to ensure smooth operations.
Your responsibilities will include welcoming patients upon arrival, managing incoming calls, scheduling appointments, maintaining patient records, and assisting with various tasks that contribute to an exceptional patient experience.
Benefits of Working with UsWe offer a competitive compensation package that includes:
- 401K with company match
- Paid vacation and personal days
- Volunteer time off
- Sick leave for hourly employees
- Comprehensive health and wellness benefits
- Optional cafeteria-style benefits
- Employee assistance programs
- On-the-job training and certification opportunities
- Recognition programs for outstanding teammates
Key Responsibilities
Customer Interaction
- Welcome patients and clients with a friendly demeanor
- Professionally handle incoming phone calls
- Accurately schedule appointments
- Perform additional tasks as needed
Operational Excellence
- Confirm scheduled appointments
- Process transactions using optical billing and point-of-sale systems
- Manage medical billing information
- Organize and maintain patient and client records
Qualifications and Skills
- High School Diploma or equivalent required
- Previous office experience is preferred
- Basic computer proficiency
- Ability to manage multiple customer interactions simultaneously
- Strong organizational skills
- Excellent attention to detail and follow-through
- Effective interpersonal skills
Work Requirements
- Strong written and verbal communication skills
- Ability to read and write at a high school graduate level
- Capability to sit or stand for extended periods
- Proficient in operating various office equipment (e.g., computers, telephones, fax machines, copiers)
- Ability to lift 10 to 20 pounds
- Good vision (near, distance, color, and depth perception)
- Manual dexterity and hand/arm steadiness
- Ability to operate a cash register and optical equipment
- Flexibility to work standard and extended hours as needed
- Willingness to travel independently for professional development and company objectives
These descriptions are intended to provide a general overview of the role and are not exhaustive of all responsibilities and skills required.
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