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Salesforce Health Cloud Technical Expert

2 weeks ago


Baltimore, Maryland, United States Softrams, a Tria Federal Company Full time

Softrams, a Tria Federal Company

Overview

We are seeking a skilled Salesforce Health Cloud Business Analyst/Administrator to join our Salesforce Practice. This role involves gathering requirements from healthcare clients, translating them into user stories in JIRA, and working closely with the development team to provide solutions using Salesforce Health Cloud.

Key Responsibilities

  • Gathering: Conduct detailed meetings with healthcare clients to understand their business needs and challenges. Accurately gather and document requirements for system enhancements and customizations.
  • Story Development: Translate business requirements into well-articulated user stories in JIRA, ensuring clarity and completeness for development teams.
  • Health Cloud Configuration: Configure Salesforce Health Cloud environments according to project requirements, including workflows, custom objects, fields, page layouts, security settings, etc.
  • Design and SME Support: Serve as a subject matter expert in Salesforce Health Cloud, providing technical and functional guidance to both clients and development teams. Develop innovative solutions that leverage the capabilities of Health Cloud to meet client needs.
  • Management and Collaboration: Collaborate closely with project managers, developers, and other stakeholders to ensure projects are delivered on time and to specifications. Facilitate communication between all parties to address any issues or changes required during the project lifecycle.
  • Validation and Support: Provide training to end-users and ongoing support to ensure successful adoption and effective use of Salesforce Health Cloud functionalities.