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Senior Nurse Navigator

2 months ago

Newport Beach, United States City of Hope Full time

About City of Hope

City of Hope is a leading cancer research and treatment center dedicated to delivering innovative and compassionate care to patients and their families.

Job Summary

We are seeking a Senior Nurse Navigator to join our team at City of Hope. The Senior Nurse Navigator will play a critical role in facilitating timely access to quality medical and psychosocial care for patients with cancer.

Key Responsibilities

  • Facilitate entry of new patients into the healthcare system, triaging them to the appropriate service(s)
  • Assist with determining/assessing required medical records, imaging, and pathology to expedite the new patient visit and reviews records upon receipt
  • Provide clinical trial overview, specific information as requested, and screening when needed
  • Responsible for all new patient education prior to the first visit
  • Assist the new patient with completing all new patient documents. May participate in nursing new patient intake documentation completion
  • Assess and address patient care barriers
  • Provide ongoing education, resources, and referrals both internal and external
  • Serve as the primary contact for patient issues associated with the coordination of their care
  • Routinely interact with the care team to address patients' questions and care coordination concerns
  • Facilitate shared decision making ensuring that patients are fully informed of risks and benefits of treatment options and integrating their values and practices regarding treatment decisions
  • Promote advance care planning with patients as appropriate
  • Track and monitor diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population
  • Support the use of palliative care and other downstream services by assessing for late and long-term side effects and other physical barriers to the patient's quality of life
  • Provide service to our stakeholders, including patients, caregivers, colleagues, and each other in a safe, courteous, accountable, efficient, and innovative manner
  • Meet with patients via telehealth and/or in person as needed
  • Maintain current working knowledge and understanding of the oncology field. Enhance professional growth and development through participation in educational programs, professional affiliations, current literature, in-service meetings, and workshops
  • Is proficient in and utilizes the electronic medical record for documentation of care
  • Responsible for consistently documenting all assigned patient touch points
  • Provide reports and organize data as requested

Qualifications

The ideal candidate will possess a Bachelor's degree and five years of professional nursing experience, including three years of ambulatory oncology experience. A Registered Nurse license in the State of California is required. One of the following certifications is required within one year of hire: OCN, AOCN, ONN-CG, ONN-CGSM, AOCNP

Preferred Qualifications

A Master's degree and two years of experience in an ambulatory oncology setting are preferred