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Administrative Operations Manager

2 months ago

Bluffton, United States St. Joseph'sCandler Full time
Position Overview
The role involves overseeing daily personnel management to ensure efficient operations and enhance office productivity. Key responsibilities include managing financial protocols within the practice and formulating, executing, and assessing office policies and procedures, which require approval from management. The position also entails supervising patient care services and spearheading the creation, coordination, and finalization of practice development materials. Additionally, the individual will review daily and monthly operational reports and generate management reports as necessary. Educational Qualifications
A Bachelor’s degree in Business is preferred. Professional Experience
A background of 2-3 years in a medical practice setting is preferred. Licenses & Certifications
No specific licenses or certifications are required. Key Responsibilities
The position requires ensuring that staff meet established goals and directives. Collaboration with the Vice President is essential to develop strategies aimed at increasing patient volumes, improving access, and enhancing community engagement. The role also involves working with the Vice President to create marketing strategies that aim for excellence. Regular audits of scheduling and reporting are necessary to ensure performance accuracy. Timely completion of requests for standard changes, including provider reschedules and no-show reports, is critical. The individual will work closely with administration to address department growth, call volumes, and workflow adjustments necessary for optimizing performance and ensuring high-quality patient care. Responsibilities also include hiring, training, counseling, disciplining, and terminating staff as needed. The role requires maintaining updated employee files, including performance evaluations, clinical competencies, job descriptions, and organizational charts. Adherence to system and HR policies and procedures across all assigned practices is essential. Consistency in reporting in line with management requirements is expected, along with ensuring that data is current and accurate. Monthly sharing of data with scheduling staff and administration is required to evaluate performance and foster teamwork. The individual will also oversee the hiring, training, counseling, disciplining, and termination of office support staff, manage payroll approvals each pay period, and maintain medical record documentation, including charting and filing. Effective telephone etiquette and timely responses to patient concerns or complaints are crucial. The role also involves ensuring that the practice meets the goals and objectives set by management and assisting in the development of operational targets.