Service Advisor

4 weeks ago


Romeoville, Illinois, United States Fields Mercedes Full time

Service Advisor Role at Fields Mercedes

Fields Mercedes is seeking a dedicated Service Advisor to provide exceptional customer experiences and contribute to the success of our dynamic dealership.

As a Service Advisor, you will be responsible for overseeing the flow of our Drive Lane, ensuring customers receive prompt, courteous, and effective service. You will take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.

Key Responsibilities:

  • Oversee the flow of the Drive Lane to ensure efficient service delivery
  • Take ownership of the customer's experience to provide a positive impression
  • Provide concierge support for owner inquiries, ensuring seamless communication
  • Distribute work between technicians efficiently to meet customer needs

Qualifications:

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Excellent time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Acceptable motor vehicle driving record according to dealership guidelines
  • Willingness to submit to a pre-employment background check

Physical Demands:

The physical demands of this role include standing, walking, using hands to finger, and reaching with hands and arms. The employee may occasionally be required to sit, stoop, kneel, crouch, or crawl. Regular lifting and/or moving up to 40 pounds is also required.

Work Environment:

The work environment is dynamic, with frequent exposure to moving mechanical parts and fumes or airborne particles. The noise level is usually moderate.

What We Offer:

  • Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan
  • Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

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