Parts Counterperson/Shipping

4 weeks ago

Romeoville, United States Fields Mercedes Full time
Location opening 11/28/24

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience tobothour internal and external customers Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five,Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

Job Responsibilities:

  • Assist all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner.
  • Inform customers about companion part requirements and specials, and expose them to the full product line.
  • Review body shop estimates to ensure parts ordered are correct and pricing aligns with estimates.
  • Deliver high levels of service to both internal and external customers.
  • Pull and fill orders from stock.
  • Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.
  • Locate out-of-stock parts from external sources and submit emergency orders if necessary.
  • Notify service advisors and customers when special-ordered parts arrive.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly; return or restock items not picked up or required.
  • Replenish assigned inventory daily.
  • Ensure all internal parts requests are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all sales charges are signed by customers and that customers receive their invoice copies.
  • Issue credit for returned parts, verifying the original invoice or number for accuracy.
  • Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Work with the parts manager to maintain a lost sales tracking program.


Job Qualifications:
  • CDK Preferred
  • Ability to perform arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.


Job Requirements:
  • Valid Driver's License.
  • Background and MVR Check Required


What We Offer

Sundays off, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

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