Public Safety Dispatcher

Job Summary:

We are seeking a highly skilled Public Safety Dispatcher to join our team at the City of Waukesha, WI. As a dispatcher, you will play a critical role in responding to emergency and non-emergency calls for law enforcement, fire, and other public safety services.

About Us:

The City of Waukesha is a dynamic and growing community located in southeastern Wisconsin. We offer a competitive salary, excellent benefits, and a collaborative work environment.

Responsibilities:

• Respond to emergency and non-emergency calls for service using computer-aided dispatch (CAD) systems
• Communicate with police officers, firefighters, and other emergency responders to coordinate responses to incidents
• Enter information into CAD systems and other databases to track incidents and maintain accurate records
• Provide life-saving instructions and information to callers as needed
• Maintain situational awareness and make decisions quickly in high-pressure situations
• Collaborate with other dispatchers and emergency responders to ensure effective communication and response to incidents
• Perform other duties as assigned by supervisors or management

Requirements:

• High school diploma or equivalent required; one year of experience in police and fire dispatching preferred
• Knowledge of public safety regulations and procedures, office practices and procedures, and standard office equipment
• Ability to calmly manage emergency calls, speak clearly and concisely, interact positively with the public under stressful conditions, and make decisions quickly and correctly
• Typing speed of 35 words per minute or higher; ability to carry out orders with precision and speed

Salary and Benefits:

We offer a competitive salary range of $58,639 - $68,901 annually, depending on experience and qualifications. Our comprehensive benefits package includes health, dental, vision, life insurance, pension, flexible benefit plan, AFLAC, short-term disability, long-term disability, and deferred compensation plans.