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Field Support Technician

2 months ago

Hyattsville, Maryland, United States US Tech Solutions, Inc. Full time

Contract Duration: 6+ Months with potential for extension

Position Overview:

As a Desktop Support professional, you will play a crucial role in ensuring the operational efficiency of our clients' systems and equipment. Your responsibilities will include:

Key Responsibilities:

  • Delivering comprehensive support to clients, including the installation, maintenance, and repair of intricate systems and equipment.
  • Diagnosing and resolving customer issues related to hardware and software, including installation, upgrades, and ongoing maintenance.
  • Providing training to clients on the effective use and upkeep of their systems and equipment.
  • Coordinating with appropriate personnel for follow-up, testing, and troubleshooting of issues.
  • Acting as a primary contact for clients regarding administrative and technical aspects of assigned projects.
  • Conducting in-depth analysis and generating reports on system performance trends and challenges.
  • Offering mentorship and guidance to junior team members.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of two years of experience in field support.
  • Familiarity with the company's hardware, software, and equipment offerings.
  • Experience in addressing customer technology and support needs.
  • Strong interpersonal skills for effective problem resolution.
  • Excellent analytical and problem-solving abilities.
  • Effective communication skills.
  • Strong organizational and time management capabilities.
  • Proficiency in resolving complex hardware/software issues.
  • Ability to provide support and guidance to fellow field engineers.

Work Environment:

Office-based setting.

Required Skills:

  • Desktop Support
  • Hardware Support
  • Break/Fix Services
  • MAC Support
  • Software Installation
  • Imaging
  • SCCM
  • MAC iOS

Education:

High School Diploma or equivalent experience.