IT Field Service Technician

1 month ago

Hyattsville, Maryland, United States KBR Full time
Job Summary:

As an IT Field Service Technician at KBR, you will play a critical role in providing expert technical support and analysis to field engineers and technicians. Your work will involve providing technical advice and guidance on the installation, adaptation, configuration, or enhancement of Company technical products, programs, and systems.

Key Responsibilities:

Provides expert and second-tier technical support and analysis to field engineers and technicians.

Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of Company technical products, programs, and systems.

Tests, trains, and field support are provided to customers regarding technical aspects of designated systems and services.

Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.

Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.

Provides training to customers.

Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second-tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce reoccurring incidents.

Answers questions about installation, operation, configuration, customization, and usage of designated systems and services.

Applies senior diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.

Provides consultative assistance during off hours as needed.

Sets up workstations.

Installs scanners, printers, computer systems, and associated hardware.

Integrates hardware into new and existing facilities and equipment racks at the data center.

Installs servers, network hardware, and related components to manufacturer and customer specifications.

Routes and neatly dresses system cables (fiber and copper) in underfloor and overhead cable trays.

Reads and interprets engineering drawings and Work Orders.

Has experience or familiarity of Intelligence Community designated systems.

Willingness to work outside of normal work hours.

Willingness and ability to lift and carry 50 pounds or greater.

Must be able to work in confined spaces.

Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.

General comprehension of components/subcomponents of data center infrastructure, including routers, switches, load balancers, and firewalls.

Familiarity with the power source needed for each hardware device and being able to identify available power outlets as well as correct power cordage.

Work Environment:

Location:
On site

Travel Requirements:
High 50%+ a lot of Greater DC local travel.

Working Hours:
Stand 40 hours

Qualifications:

Required:
Top Secret/SCI

Current US Passport.

At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.

Bachelor's degree and two (2+) years of relevant experience; master's degree and no years of experience; High School Diploma/GED and eight (8+) years of relevant experience

Desired:
Tech control experience working with circuits.

Experience with cabling infrastructure best practices and methodologies.

Experience working in a Data Center environment

Basic Compensation:
$80,000 - $120,000

This range is for the Maryland area only

The offered rate will be based on the selected candidate's knowledge, skills, abilities, and/or experience and in consideration of internal parity.

Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation.

Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

KBR Benefits:

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.

We support career advancement through professional training and development.

INCLUSION AND DIVERSITY AT KBR:

A t KBR, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company.

That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations.

Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.

We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

KBR is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state, or local law.

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