Desktop Support Specialist

3 weeks ago


Hyattsville, Maryland, United States Leidos Full time

Job Summary

Leidos is seeking a skilled Desktop Support Technician to join our Field Services team. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.

Key Responsibilities

  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
  • Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
  • Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
  • Assist other technicians in resolving complex issues

Requirements

  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Must demonstrated expertise in IT Enterprise Operations
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills

Preferred Qualifications

  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required. Relationship building
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels (SME to Senior Management)
  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay and Benefits

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



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