Senior Employee Relations Business Partner

2 days ago

Tempe, Arizona, United States DoorDash Full time
Job Summary

The Senior Employee Relations Business Partner plays a vital role in supporting the company by ensuring that managers are equipped to implement people solutions that resolve employee relations matters, build a positive employee relations climate, and enable compliance with relevant employment legislation.

Key Responsibilities
  • Partner with employees and managers to settle complex, non-routine work-related issues through advice and recommendations.
  • Deliver high-quality decisions and counsel consistently to managers and employees, identifying and analyzing employee matters and recommending appropriate employment action to maintain a productive work environment.
  • Demonstrate a change management mindset through the identification of opportunities to enhance the employee experience through education, process improvement, and innovative ideas.
  • Escalate issues promptly and handle appropriate escalations from other members of the ER Team.
  • Provide senior-level guidance to Employee Relations team members and/or act as a mentor to other ER/HR team members.
  • Partner with ER leadership to provide data analysis and reporting based on business needs, highlighting key trends to drive proactive people solutions.
  • Maintain knowledge and awareness of all federal, state, and local labor/employment and wage and hour laws.
  • Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance.
  • Support and coach Managers in developing, delivering, and monitoring Performance Improvement Plans and addressing corrective action and conflict resolution.
What You'll Love About This Opportunity
  • Be sought out by our business leaders for thought partnership on challenges they are facing.
  • Focus on balancing qualitative and quantitative data to look around corners and make recommendations.
  • Use your expertise to guide leaders to maintain and build strong-performing teams.
  • Keep a finger on the pulse of how our employees are experiencing DoorDash and relentlessly advocate for their needs.
  • Be a culture carrier who shapes and evolves the DoorDash experience in partnership with our business leaders.
  • Assist in developing and deploying targeted ER training sessions for people leaders across the organization.
About You
  • BS/BA degree required, with at least 6 years relevant human resources experience, ideally focused on employee relations, employment law, or HRBP/People Partner experiences.
  • Minimum 3 years of heavy emphasis on Employee and Labor Relations required.
  • Mastery of employment law basics and performance management best practices.
  • Demonstrated ability to translate data and predictive analytics into proactive actions for the organization to prevent or preempt unfavorable employee experience trends.
  • Excellent interpersonal skills, including high EQ, ability to build trust and influence at all levels.
  • Experience diffusing tension and effectively mediating conflict.
  • Presentation and training facilitation experience.
  • Previous Tech/Startup experience a plus.
  • Previous Contact Center/Sales/Support experience a plus.
  • An eye toward innovation.
  • Outstanding interpersonal skills exemplified by great communication (written and oral) and a high EQ.
  • A phenomenal team player who knows how and when to collaborate to ensure success, and is comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done.
  • You are a problem solver with a strong bias for action that knows how to ask the right questions when you're unsure.

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