Contact Center Representative

2 weeks ago


Las Vegas, Nevada, United States One Nevada Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Contact Center Representative to join our team at One Nevada Credit Union. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members, handling complex member issues, and promoting and selling our products and services.

Key Responsibilities
  • Handle inbound and outbound calls, emails, and chats to provide prompt and professional service to members
  • Resolve complex member issues and concerns in a timely and effective manner
  • Upsell and cross-sell Credit Union products and services to members
  • Provide technical support to members with internet, personal device, and cell phone issues related to our digital banking products
  • Process consumer loans, second mortgages, and HELOCs using online loan processing systems
Requirements
  • High school diploma or GED equivalent
  • At least six months of experience as a Contact Center Representative or related experience in a financial institution
  • Previous telephone sales experience is helpful
  • Ability to obtain and maintain NMLS licensing
What We Offer

We offer a competitive compensation and benefits package, a relaxed and upbeat company culture, nationally recognized training and development, and an excitingly innovative, technological, and digitally driven work environment.



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