Health Center Ambassador
2 weeks ago
UNITE HERE HEALTH is seeking a highly skilled and compassionate Health Center Ambassador to provide exceptional customer service to patients and families. As the first point of contact, this individual will be responsible for creating a positive and welcoming experience, guided by the Health Center's mission, vision, and values.
Key Responsibilities- Provide 5-star customer service to patients and families, meeting and exceeding their needs and expectations.
- Conduct scheduled and unscheduled tours of the health center, highlighting its services and amenities.
- Assist patients with patient portal sign-up and navigation, ensuring seamless access to their health information.
- Answer patients' direct questions, coordinate with resources and departments as needed, and confirm eligibility and appointment details.
- Support health center operations by greeting patients, providing direction, and assisting with check-in and medical records.
- Collaborate with the Health Center Wellness team to promote healthy lifestyles and provide educational resources.
- Establish and maintain effective working relationships with all team members, ensuring a positive and productive work environment.
- 1-2 years of related experience in a healthcare environment, with a working knowledge of medical and insurance terminology.
- Spanish bilingual proficiency is preferred, but not required.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
UNITE HERE HEALTH offers a competitive hourly rate, ranging from $18.46 to $22.61, based on experience and qualifications. We also provide a comprehensive benefits package, including medical, dental, vision, paid time-off, and tuition assistance.
This is a full-time onsite position, working 37.5 hours per week, Monday through Saturday, with a flexible schedule to meet business needs.
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Health Center Ambassador
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