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Revenue Cycle Specialist

2 months ago


Delray Beach, Florida, United States Staffosaurus Full time
About the Job

Job Summary: We are seeking a highly organized and detail-oriented Patient Financial Advocate to join our team at Staffosaurus. As a Patient Financial Advocate, you will be responsible for reviewing insurance policy coverage, preparing patients and families for financial responsibilities, and collecting outstanding accounts receivable dollars.

Key Responsibilities:

  • Review open accounts for collection efforts and identify issues attributing to account delinquency.
  • Assist admissions in speaking to family members regarding insurance and patient responsibility questions.
  • Make outbound collection calls in a professional manner while maintaining good customer relations.
  • Resolve client-billing problems and rescue accounts receivable delinquency in a timely manner.
  • Collect customer payments in accordance with payment due dates and room/board fees based on level of care.
  • Provide timely follow-up on payment arrangements and mail correspondence to customers to encourage payment of delinquent accounts.
  • Research and solve payment discrepancies and coordinate with third-party collections agencies for severely delinquent accounts.

Requirements:

  • Experience in patient responsibility and collections in a healthcare setting.
  • Experience in the mental health and substance use disorder treatment industry.
  • Bachelor's degree in a related field preferred, high school diploma required.
  • Knowledge of CRM and EMR systems, including Salesforce and Kipu.
  • Strong Microsoft Excel skills required.
  • Knowledge of compliance and regulations, including patient privacy.
  • Ability to work independently and take initiative.
  • Organizational skills, communication skills, and attention to detail.

Benefits:

  • Competitive pay: $50,000-60,000.
  • Full-time schedule.
  • Opportunities for growth and development in a rapidly expanding company.