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Revenue Cycle Specialist
2 months ago
Job Summary: We are seeking a highly organized and detail-oriented Patient Financial Advocate to join our team at Staffosaurus. As a Patient Financial Advocate, you will be responsible for reviewing insurance policy coverage, preparing patients and families for financial responsibilities, and collecting outstanding accounts receivable dollars.
Key Responsibilities:
- Review open accounts for collection efforts and identify issues attributing to account delinquency.
- Assist admissions in speaking to family members regarding insurance and patient responsibility questions.
- Make outbound collection calls in a professional manner while maintaining good customer relations.
- Resolve client-billing problems and rescue accounts receivable delinquency in a timely manner.
- Collect customer payments in accordance with payment due dates and room/board fees based on level of care.
- Provide timely follow-up on payment arrangements and mail correspondence to customers to encourage payment of delinquent accounts.
- Research and solve payment discrepancies and coordinate with third-party collections agencies for severely delinquent accounts.
Requirements:
- Experience in patient responsibility and collections in a healthcare setting.
- Experience in the mental health and substance use disorder treatment industry.
- Bachelor's degree in a related field preferred, high school diploma required.
- Knowledge of CRM and EMR systems, including Salesforce and Kipu.
- Strong Microsoft Excel skills required.
- Knowledge of compliance and regulations, including patient privacy.
- Ability to work independently and take initiative.
- Organizational skills, communication skills, and attention to detail.
Benefits:
- Competitive pay: $50,000-60,000.
- Full-time schedule.
- Opportunities for growth and development in a rapidly expanding company.