Automotive Service Professional
12 hours ago
Job Title: Automotive Service Advisor
Job Summary:
Fowler Automotive is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and efficient repair and maintenance services, and promoting our dealership’s commitment to excellence.
Responsibilities:
* Greet customers promptly and courteously, providing a positive first impression of our dealership
* Listen attentively to customers’ concerns and clearly articulate repair needs to our service technicians
* Upsell recommended services using low-pressure, high-integrity methods
* Provide accurate estimates of repair and maintenance costs
* Adhere to dealership policy on customer vehicle care and operation
* Follow up on each repair, keeping customers informed of progress
* Inspect repair quality and ensure all work is complete
* Notify customers when vehicles are ready for pickup
* Review and explain repairs and associated costs with customers, performing an active delivery
* Handle minor customer concerns and complaints
* Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements:
* Valid Driver’s License and MVR acceptable to our Insurance Carrier
* Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
* Ability to write routine reports and correspondence
* Ability to speak effectively before groups of customers or employees of the organization
Compensation:
* $60,000 annually, plus benefits, including medical, vision, and dental insurance, 401K retirement savings plan, PTO, holidays, and job-specific education and training
About Us:
Fowler Automotive is a leading provider of automotive services in the Norman, OK; Oklahoma City, OK; Denver, CO; and Tulsa, OK areas. We strive to provide the best car dealership experiences, making your career with our auto group a great experience. We are always searching for bright, motivated, and energetic individuals to build our professional team, and we offer a strong policy of equal employment opportunity for all associates.
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