Customer Relations Expert for Annuity and Life Insurance

1 week ago


Charlotte, North Carolina, United States Brighthouse Financial Inc. Full time

At Brighthouse Financial Inc., we're on a mission to help people achieve financial security. As a Senior Customer Relations Associate, you'll play a critical role in delivering exceptional customer experiences.

About the Role

This is an exciting opportunity to join our team as a Senior Customer Relations Associate. In this role, you'll be responsible for handling and resolving complex annuity and life insurance customer complaints in a timely and effective manner.

You'll investigate, manage, and respond to customer complaints from customers, attorneys, and/or regulators. Your responsibilities will also include preparing business and regulatory complaint reports, filing complaint reports with state insurance and securities regulators, and working with other compliance, legal, and business associates to address the root cause of complaints.

You'll have the opportunity to work with third-party administrators on potential procedure revisions and other required actions identified through complaint trends. Additionally, you'll conduct quality assurance reviews to ensure the accuracy of data collected.

Requirements
  • 3+ years of annuity and life insurance industry experience preferred
  • Extensive experience in handling complex annuity and life insurance disputes. Deep knowledge of life insurance and annuity products.
  • Experience dealing with regulators and preparing regulatory reports.
  • Analytical and investigative skills.
  • Effective negotiation skills.
  • Excellent verbal and written communication skills.
  • Able to communicate clearly and concisely with customers and regulators.
  • Ability to work independently and as part of a larger team.
  • Ability to work under tight time constraints.
  • Bachelor's degree preferred.
What We Offer

We offer a competitive salary ranging from $60,000.00 to $70,000.00 per year, depending on location. You'll also receive flexible work arrangements, including remote work options, which allow you to better thrive in all areas of life. Our comprehensive benefits package includes paid time off, 16 paid company holidays, paid volunteer time, paid study time, financial health support, health and wellness programs, family support, and life and disability support.

In addition, you'll have access to company-paid basic life insurance and short-term disability insurance. We believe in fostering a culture of belonging and promote team building through occasional in-person gatherings. If you're passionate about helping people achieve financial security, we encourage you to apply.



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