Industrial Solutions Expert
4 days ago
Solve Industrial Motion Group is a leading manufacturer of bearings and power transmission components. As an Industrial Solutions Expert, you will play a vital role in supporting our customers by providing thoughtful and knowledgeable solutions to satisfy their inquiries and troubleshoot any product issues.
The ideal candidate will be responsible for consulting with our customers to understand their business needs and making calculated product recommendations to complement their requirements. Working closely with the Regional Sales Managers, you will serve as the internal support to ensure the sales life cycle for our customers is seamless.
Responsibilities:
- Provide exceptional service by listening attentively to customer needs and effectively communicating the best applicable solution via phone or email
- Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
- Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
- Stay current with product knowledge to accurately advise customers on the best product options
- Efficiently respond to customer inquiries regarding adjustments, returns, credits, or shipment tracking
- Partner closely with the Regional Sales Manager to gain pertinent customer information to provide the most qualified resource for sales support-related needs
- Communicate and collaborate with other internal departments to identify the best solutions for our customers
- Establish customer relationships with a consultative approach and utilize technical product knowledge to assist in providing direction with product selection
- Set up client accounts in our internal CRM and maintain and update all necessary client information
Requirements:
- Bachelor's degree or equivalent
- 2+ years of customer service experience
- Intermediate experience using Microsoft Office Suite
Preferred Qualifications:
- 1+ year of technical training or equivalent industry experience
- Industrial sales experience
- Previous customer service experience in a power transmission or bearings industry
About Us:
We offer a competitive salary range of $60,000 - $80,000 per annum, a market-competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave, and paid time off. Our collaborative work environment and innovative team make us a great place to grow your career. We are proud to be an Equal Opportunity Employer and prohibit discrimination or harassment of any kind.
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