Industrial Solutions Expert
1 month ago
Solve Industrial Motion Group, a global leader in bearings and power transmission parts, is seeking an experienced Industrial Solutions Expert.
The ideal candidate will possess excellent communication skills, strong analytical abilities, and a deep understanding of the industry. The position requires a high level of technical knowledge to provide expert solutions to customers via Electronic Data Interchange (EDI).
In this role, you will be responsible for managing high-volume customer orders, working closely with the sales team, and collaborating with internal departments to deliver seamless sales experiences.
Responsibilities- Customer Support: Provide top-notch service by responding to customer inquiries and communicating solutions effectively via EDI.
- Order Management: Enter and create corresponding sales orders, advising customers on future forecasting of products.
- Technical Assistance: Work with the IT Department to implement EDI and E-Commerce sales orders.
- Quote Preparation: Create accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates.
- Product Knowledge: Stay current with product information to offer expert advice on suitable options.
- Customer Communication: Efficiently respond to customer inquiries regarding adjustments, returns, credits, or shipment tracking.
- Bachelor's Degree: High School Diploma or equivalent required; 2+ years of customer service experience preferred.
- Technical Skills: Intermediate experience using Microsoft Office Suite; 1+ year of technical training or equivalent industry experience beneficial.
We offer a market-competitive benefits package, including health coverage, life insurance, a 401(k) plan with company match, paid parental leave, and paid time off.
Our Company CultureSolve IMG values collaboration, innovation, and employee well-being. We foster a dynamic work environment where employees can grow professionally and personally.
This position comes with a salary range of $60,000-$80,000 annually, depending on experience and qualifications.
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