Senior Field Engineer
3 weeks ago
Senior Field Engineer
About the Role:The Senior Field Engineer provides high-level technical support to our clients, delivering exceptional in-person customer service and expertise in implementing, maintaining, and resolving technical issues related to IT hardware, software, and network equipment. This role requires a strong customer service focus, effective verbal and written communication skills, and the ability to work collaboratively with peers to find the best solutions for clients.
Key Responsibilities:- Implement, maintain, and troubleshoot IT hardware, software, and network equipment for clients.
- Provide proactive work on behalf of clients, ensuring their IT environments are optimized and secure.
- Work through our ticketing system to configure, implement, monitor, manage, and support all client IT environments.
- Setup, deploy, and replace Windows desktops and laptops, as well as install Windows operating systems and Microsoft Office Suite.
- Setup and install network equipment, such as switches, firewalls, and wireless access points.
- Setup, deploy, replace, and support server hardware and Windows Server operating systems, as well as server virtualization.
- Coach and mentor junior staff, providing guidance and support to develop their technical skills.
- Three to five years of hands-on experience configuring, deploying, supporting, and troubleshooting PC hardware, Windows operating systems, and Windows applications, server hardware and operating systems, and networking equipment.
- Experience working with 3rd party vendors and providing technical support to clients.
- College diploma or university degree in the field of computer science, or equivalent experience.
- Industry certifications such as Microsoft, CompTIA, Cisco, and other relevant certifications are a plus but not required.
This role requires local travel with 90% of time spent at client sites, so a clean driving record is required. There will be limited after-hours work, but the ability to work on-call is necessary. This role may require sitting or standing for extended periods, lifting moderately heavy objects, and climbing ladders or working in confined spaces.
Benefits:- 401(k) with matching contributions
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Hybrid schedule
GFI Digital is a leading provider of IT services and solutions, committed to delivering exceptional technical support and expertise to our clients. As a member of our team, you will have the opportunity to work with a dynamic and dedicated group of professionals, developing your skills and expertise in a fast-paced and challenging environment.
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