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Customer Support Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hoerbiger Wien GmbH. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Act as the primary point of contact for customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Process sales and service orders, local purchases, and quotations in our ERP system with efficiency and accuracy.
- Work closely with sales representatives and supply chain functions to ensure seamless order processing and timely delivery.
- Monitor and follow up on open orders, ensuring high process effectiveness and customer requirements are met.
- Analyze commodity prices and make sound judgments to establish high profit gains where attainable in the market.
- Update and maintain accurate master data and orders at all times.
- Follow standard processes and utilize systems and tools to their full extent, adhering to global and regional guidelines.
- Collaborate with cross-functional teams to achieve results and resolve conflicts.
- High School Diploma or equivalent standard required; additional education a plus.
- 1-3 years of experience in a project coordination, SAP order processing, or customer service role with similar environment and industry.
- Advanced knowledge of ERP systems and industry product knowledge.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Strong sense of urgency, proactive, and results-oriented.
- A dynamic and continually changing work environment with opportunities for advancement.
- A robust benefits package, including medical, dental, vision insurance, short and long-term disability coverage, life insurance, FSA, HSA, paid vacation, paid parental leave, eleven paid holidays per year, paid sick days, tuition reimbursement, and a 401(k) retirement plan with matching contributions.