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Customer Support Specialist

2 months ago


Odessa, Texas, United States Hoerbiger Wien Gmbh Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hoerbiger Wien GmbH. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Act as the primary point of contact for customers, responding to inquiries and resolving issues in a professional and courteous manner.
  • Process sales and service orders, local purchases, and quotations in our ERP system with efficiency and accuracy.
  • Work closely with sales representatives and supply chain functions to ensure seamless order processing and timely delivery.
  • Monitor and follow up on open orders, ensuring high process effectiveness and customer requirements are met.
  • Analyze commodity prices and make sound judgments to establish high profit gains where attainable in the market.
  • Update and maintain accurate master data and orders at all times.
  • Follow standard processes and utilize systems and tools to their full extent, adhering to global and regional guidelines.
  • Collaborate with cross-functional teams to achieve results and resolve conflicts.
Requirements:
  • High School Diploma or equivalent standard required; additional education a plus.
  • 1-3 years of experience in a project coordination, SAP order processing, or customer service role with similar environment and industry.
  • Advanced knowledge of ERP systems and industry product knowledge.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Strong sense of urgency, proactive, and results-oriented.
What We Offer:
  • A dynamic and continually changing work environment with opportunities for advancement.
  • A robust benefits package, including medical, dental, vision insurance, short and long-term disability coverage, life insurance, FSA, HSA, paid vacation, paid parental leave, eleven paid holidays per year, paid sick days, tuition reimbursement, and a 401(k) retirement plan with matching contributions.